La Broderie Italienne is committed to protecting the privacy of its users. This privacy policy explains how we collect, use and protect your personal data.
Data Controller
The data controller is La Broderie Italienne SAS, with registered office at Via dei Tornabuoni, 15 - 50123 Florence, Italy.
Data Collected
We collect the following data:
- Identification data: name, surname, email address, phone number
- Postal data: delivery and billing address
- Transaction data: order history, product preferences
- Navigation data: IP address, browser type, pages visited
- Communication data: messages sent via the contact form
Purpose of Processing
Your data is used to:
- Manage your orders and deliveries
- Manage your customer account
- Respond to your requests and contact you
- Send you our newsletter (with your consent)
- Improve our services and website
- Comply with our legal obligations
Data Retention Period
Your personal data is kept for the time necessary for the purposes for which it was collected. Customer data is kept for 3 years after the last purchase. Billing data is kept for 10 years in accordance with legal obligations.
Data Sharing
Your data may be shared with our service providers (delivery, payment) strictly within the framework of executing your order. We never sell your data to third parties. Your data may be transferred to countries outside the EU only with appropriate safeguards (standard contractual clauses).
Your Rights
In accordance with the GDPR, you have the following rights:
- Right of access: obtain a copy of your data
- Right of rectification: correct your inaccurate data
- Right to erasure: request deletion of your data
- Right to restriction: limit the processing of your data
- Right to portability: receive your data in a structured format
- Right to object: object to the processing of your data
To exercise these rights, contact us at: privacy@labroderie-italienne.com
Cookie Policy
Our site uses the following cookies:
- Essential cookies: necessary for the operation of the site (cart, session)
- Analytics cookies: to understand how you use our site
- Preference cookies: to remember your choices (language, currency)
You can manage your cookie preferences via your browser settings.
Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, modification, disclosure or destruction. Payment transactions are secured by SSL encryption.
Contact
For any questions regarding this privacy policy or your personal data, contact our Data Protection Officer at: privacy@labroderie-italienne.com
Supervisory Authority
You have the right to lodge a complaint with a supervisory authority (CNIL in France, Garante per la protezione dei dati personali in Italy).